FAQ + Help
What's the upkeep and maintenance for your products?
We believe our products should fit effortlessly in your everyday routine and should not be high maintenance. In fact, we loved the lived-in look that adds character to your pieces. Here are some easy tips on how to keep your products for a lifetime.
Are your products dishwasher safe?
Yes, all of our pieces are dishwasher-friendly, though we always recommend hand-washing whenever possible.
Is your dinnerware microwave and oven-safe?
Our dinnerware is safe to use in the microwave. We do not recommend placing dinnerware in ovens above 180 degree F.
How can I find out more information about your products?
You can learn all about our products on our product detail pages. If you have any other questions or thoughts, we're more than happy to hear them.
What's the PVD finish that you use on your flatware products?
PVD, also known as Physical Vapor Deposition, is an environmentally-friendly coating method we use to achieve the beautiful matte gold and abalone black finish on our flatware. It's also more durable and corrosion resistant, which helps to keep your flatware looking great through the many dishwashing cycles to come.
Shipping & Returns
Where do you ship to?
We currently offer free standard shipping on orders over $75 in all 50 contiguous states within the United States and Canada. We're working on international shipping so be sure to sign up for our newsletter to find out when.
We've partnered with USPS and UPS for our standard delivery option. For our expedited 2 or 3 day shipping, we ship using UPS.
How can I track the status of my order?
We'll send a confirmation email with your UPS tracking number once your order has been processed.
Can I send your items as a gift?
Absolutely! We think our pieces would make beautiful gifts.
How much is shipping?
We currently offer free shipping on orders over $75 in all 50 states within the United States and Canada. For orders below $75, we offer $9 flat rate standard shipping. Expedited 2 or 3 day shipping is available and rates vary and are based on dimension weight.
How long does it take for my order to arrive?
We can't wait to help you get settled with your new products. We ship from Brooklyn, New York and Free and Flat Rate Standard Shipping normally takes between 4-7 days. Please allow for additional shipping times in inclement weather.
What is your return policy?
For unused items, we currently offer exchange and returns within 30 days of purchase. Note that items must be returned in original packaging and expedited shipping charges (if selected) are not credited. We charge 10 percent of the total order amount to cover return shipping and restocking. Contact us at email@example.com for more details or to start your return.
What if my products arrived damaged?
We take special care to make sure our goods are packed well. If your item(s) arrived damaged in shipping, email us at firstname.lastname@example.org and we will send you a shipping label to return the damaged item.
How can I reach you?
For customer care or product related questions, you can contact us at email@example.com.
Billing + Account
Do I need to pay sales tax?
We ♥ NY. For those of you living in New York, we are required to collect sales tax. For orders outside of the Big Apple, shop with us tax free.
I'm having a hard time signing into my Account.
If you forgot your password or have questions on your account, please email us at firstname.lastname@example.org.
I'm a design/hospitality professional and would love to partner with you.
We're all about building and supporting our communities. Tell us a little about your event and how we can help!